Pricing

Additional Charges

For emergency overnight bookings (10pm-7am) and attendance on Bank Holidays (at any time) where a vet is able to attend an additional £50 charge applies in addition to After Hours pricing listed above

Transfer of pets for cremation starts from £70 per pet

Please note that additional travel fees may be requested by vets in our network if they are having to travel significant distance for a visit

In the rare instance where multiple pets are being put to sleep together, additional pets are charged at £160 per additional pet. For bookings for multiple pets, please contact our customer care team on 0330 2366 999

Cancellations and changes

Bookings cancelled more than 60 minutes before the start of the arrival window incur an administration fee of £10. If your pet has passed away naturally, you will receive a full refund.

For cancellations or changes made within 60 minutes of the start of the arrival window, a fee applies to compensate the veterinarian for their time and travel:

• Weekdays, 8am–6pm: £70
• Weekdays, 7–8am and 6–10pm; weekends, 7am–10pm: £95
• Bank holidays, and overnight 10pm–7am: £110

If your pet has passed away naturally, the fee within this 60-minute period is £70 at any time.

If your pet has passed away and the attending veterinarian collects them and transfers them for aftercare, a collection and transfer fee applies instead:

• Weekdays, 8am–6pm: £100
• Weekdays, 7–8am and 6–10pm; weekends, 7am–10pm: £150
• Bank holidays, and overnight 10pm–7am: £200

Where one of our cremation partners collects your pet, their standard fees apply.

If the veterinarian attends and you decide not to proceed with euthanasia, a home visit and consultation fee of £150 (weekdays, 8am–6pm), £220 (evenings and weekends) or £280 (bank holidays and overnight) applies. Any travel fee added to your booking also applies in each case above.

Full details are set out in our Terms of Service.